Powered by Smartsupp
FAQ
What age is Oxlearning suitable for?

The content and features on OxLearning Matrix are designed for children aged 7 to 11.

Is Oxlearning mapped to the national curriculum?

Yes – the content on OxLearning Matrix is written by teachers and mapped to the UK KS2 core curriculum, covering English, maths and science from Year 3 to Year 6.

Is Oxlearning suitable for entrance exam preparation?

Yes, OxLearning contains additional features – verbal and non-verbal reasoning questions and practice papers – suitable for the 11+ and independent school exams.

Why choose pay-as-you-go?

More flexible and cost-effective than subscriptions. You only pay for what you actually use.

What activities are charged?

Time is only charged when you enter courses, practice papers, or learning pages. General browsing, viewing the homepage, top-up, etc. are not charged.

Will my balance expire?

No. Top-up balance is permanently valid.

Can I get a refund?

If the balance has not been used, you can apply for a refund in accordance with UK consumer protection regulations.

I'm an existing user. Can I still use my previous subscription?

Please refer to the transition plan for existing users below.

Do I need to help my child use the platform?

You don't need to help your child use OxLearning Matrix. The platform features are designed to ensure your child can learn independently.

How can I measure my child’s progress on OxLearning Matrix?

You'll see in-depth data on your parent dashboard, including your child’s attainment in every subtopic and the depth of their understanding.

How flexible is the learning content on OxLearning?

The learning content on OxLearning Matrix is highly flexible and can be adjusted based on each child's learning progress and interests, ensuring they learn at a pace that suits them.

Does OxLearning offer real-time tutoring?

Yes, OxLearning Matrix offers real-time tutoring, allowing students to interact with certified teachers online and receive instant support.

Can I use OxLearning on multiple devices?

Yes, OxLearning Matrix can be accessed on multiple devices, including computers, tablets, and smartphones, making it convenient for children to learn anytime, anywhere.

Does OxLearning provide resources for parents?

Yes, we offer a range of resources for parents, including webinars, user guides, and expert advice, to help parents better support their children's learning.

How does OxLearning ensure the online safety of children?

OxLearning Matrix employs strict data protection and privacy measures to ensure the safety of children's personal information and learning data. Additionally, our platform content is reviewed to ensure it is appropriate for children.

📝 A Letter to Existing OxLearning Users

Dear Users,

To provide a more flexible, transparent, and cost-effective learning experience, OxLearning is upgrading from a subscription model to a pay-as-you-go model.

This means:

  • No more automatic charges
  • No more monthly fees
  • Pay only for what you learn

📦 Benefits for Existing Subscribers

  1. Unused days from your original subscription will be converted to balance proportionally.
  2. You will automatically enjoy the new top-up bonuses.
  3. All learning records and practice paper records are fully preserved.

We believe the new model will give you higher value and lower costs.

If you have any questions, please feel free to contact us.